Terms of service

Definitions

• SuloBase: the backend platform operated by Sulocorp Technologies Limited.
• We, us: Sulocorp Technologies Limited, incorporated in Zambia.
• You, Customer: the person or organisation that holds a SuloBase account.
• End users: people who use applications you build on SuloBase.
• Project: a SuloBase instance: its database, sign-in, storage and APIs.
• Content: all data and files stored in your projects.

Accounts

You must be 18 or older. You confirm that the information you give us is accurate, that you may accept these terms for any organisation you represent, and that you will keep your credentials secure. You are responsible for activity under your account. Tell us at tech@sulocorp.com if you suspect unauthorised access.

The service

SuloBase provides PostgreSQL databases, authentication, file storage, realtime subscriptions, edge functions and automatically generated APIs. Your projects are processed and stored on our server in Lusaka, as section 70 of the Act requires. The exception today is the encrypted off-site copy of paid plans' backups, held outside Zambia; the services we use, and where they are, are on our subprocessors page.

We may change or retire features, with at least 30 days' notice before removing a core feature you use.

Acceptable use

You must not use SuloBase to:

• store or process content that is illegal in Zambia, or process personal data in a way the Act does not allow, including sensitive personal data outside the purposes in section 14;
• distribute malware;
• attack or test the security of our infrastructure without written permission;
• mine cryptocurrency;
• resell or white-label SuloBase without a written agreement;
• infringe anyone's intellectual property;
• send spam;
• store or process child sexual abuse material or any content that exploits minors.

We may suspend a project immediately if its use threatens the platform or other customers, or is plainly unlawful. Otherwise we will notify you first and give you a chance to fix it.

Plans and payment

• Paid plans are billed monthly, in advance, in Zambian kwacha. Prices include VAT where applicable.
• If a payment fails, you have 7 days to pay before the project may be suspended. We will not delete a suspended project for at least 30 days, and we will warn you before we do.
• Monthly fees are non-refundable.
• Upgrades take effect immediately; downgrades at the next billing date.

Your data and your duties under the Act

You own your content. You give us a limited licence to host, store, back up and transmit it only to provide SuloBase to you.

For personal data in your projects, you are the data controller and we are your data processor, acting only on your instructions. These terms and our privacy policy set out how we process your projects' data.

The Act places duties on you as controller that SuloBase cannot perform for you. In particular, you must:

• be registered with the Data Protection Commissioner as a data controller before processing personal data s.19;
• have a lawful basis for your processing, usually your users' consent s.13, s.15, and tell them what section 64 requires, including that their data is processed by SuloBase in Zambia;
• appoint a data protection officer s.48 and keep a record of processing activities s.45;
• notify the Commissioner within 24 hours of a breach affecting your users' data s.49(1);
• answer your users' requests to access, correct, erase or move their data Part IX;
• secure your projects, including row-level security and keeping service keys out of client apps.

We help by giving you the hosting facts you need for your registration and records (where data is stored, and our security measures) and the export and deletion tools your users' rights require.

Availability and support

We work to keep SuloBase available and give at least 48 hours' notice of planned maintenance. We do not currently offer a guaranteed uptime percentage or service credits. Enterprise customers may agree a service level in their contract.

Support: Hobby by email on a best-effort basis; Pro by email; Business with priority; Enterprise as agreed.

Ending the service

You may close your account at any time. When you delete a project:

• it goes offline and its database and files are deleted straight away. Export anything you need first: the dashboard exports your whole project, free;
• encrypted backup copies are deleted on request;
• billing records are kept for 7 years, as tax law requires.

We may suspend or close your account for serious or repeated breach of these terms, or for non-payment. Except in urgent cases, we will notify you first.

Liability

To the extent Zambian law allows:

• we are not liable for indirect or consequential loss, lost profits, or loss of data beyond what your plan's backups can restore;
• our total liability for any claim is limited to the fees you paid us in the 3 months before the claim;
• SuloBase is provided "as is", without warranties of fitness for a particular purpose.

Nothing here limits liability that cannot be limited by law, including a data subject's right to compensation under section 72.

Intellectual property

SuloBase is built on open-source software, principally Supabase, licensed under the Apache License 2.0; the licences are available on request. The SuloBase name, logo and our own software belong to Sulocorp Technologies Limited. SuloBase is not affiliated with or endorsed by Supabase, Inc.

Governing law

Zambian law governs these terms. Disputes go to the courts of Lusaka.

Changes

We will email you at least 14 days before a material change takes effect. Continuing to use SuloBase after that date means you accept it.

Contact

tech@sulocorp.com · Sulocorp Technologies Limited, Lusaka, Zambia.